Verizon Business Preferred
Free for 3 months with any new internet package (2-yr term)
Your fast pass to problem-solving.
Save time and get immediate help for technical issues and questions with expert technical support that's always there when you need it.*
We've bundled three premium services - priority call routing, Verizon Service Protection Plan and Tech Support Pro - to give you maximum business value.
Taking service a step further.
Move to the front of the line for just pennies a day with an all-inclusive package of premium-level customer service benefits and features. Business Preferred is the ultimate white-glove service that allows us to prioritize your calls to Verizon when you need us most.
Move to the front of the line.
Business Preferred allows your calls to Verizon to be prioritized. You can take advantage of:
Streamlined voice queue. Save valuable time.
When you call us using our toll-free number, your call is recognized and prioritized. A highly-skilled representative will respond quickly to assist you.
Service Protection Plan. Get peace of mind.
You'll get inside wire maintenance and repair coverage for up to 30 lines. Includes Verizon broadband and Fios TV, as well as voice lines at a single business location.
Tech Support Pro. Get tech help when you need it
Verizon's technical assistance gives you support 24/7. Get help with issues that can cost your business time and productivity, including:
Detecting and removing known viruses, spyware and malware
Authenticate enrollment with a one-time passcode or with user's Active Directory credential.
Proving support for smartphones and tablets
Installing and setting up software applications
Configuring backup to local or cloud storage
Securing your wireless network
Frequently asked questions(FAQs)
All your questions answered here
Where are the specialists located?
Help desk specialists for Tech Support Pro are located within the United States and are available 24x7.
Is this coverage effective immediately?
Yes. As soon as you've accepted the Verizon Terms of Service, your coverage begins.
Do I have to be a Verizon customer to purchase Business Preferred?
Yes. You must subscribe to a Verizon Internet connection.
Is there a limit to how many times I can call?
No. You can call Verizon as many times as you want to obtain the help you need to run your business..
Does this service cover Macs?
Yes. Covered device types includes MAC and Windows PCs (laptops and desktops). In addition to Windows (XP, Vista, 2000 Professional, 7,and 8), supported operating systems include Mac OS X 10.4 and above.