One contact center gives you what you need to be seamlessly connected

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Verizon Contact Center Managed Services

Plan, build and deliver exceptional personalized experiences with a cloud contact center, global transport and routing services.

Why choose Verizon Contact Center Managed Services?

Get these productivity-boosting features with select line options.*


Virtual Contact Center Performance

Easily handle inbound, outbound and multimedia communications while boosting contact center performance with dynamic contact routing, workforce optimization and expansive network services.

Unified Customer Experience

Cisco-powered, cloud-based customer contact solutions give you the agility of an operating expense spending model and the control and security you desire from a platform dedicated to your needs.

IP Contact Center

Get the benefits of automatic technology upgrades, a fully managed hosted service and secure connectivity on one of the world’s largest IP backbones.

24×7 Incident and Event Management

We receive, identify, correlate and classify incoming alerts and requests to resolve issues so your contact center stays up and running. This includes notifying, communicating and documenting actions in the Verizon electronic ticket management system (ETMS).

Make your business available anytime with one simple solution.

One contact center gives you what you need to be seamlessly connected, run at peak efficiency and be available when your customers contact you to meet expectations.